Product Policy

Last Updated: 10/12/2024

At DWB Kart, we aim to provide high-quality products and a seamless shopping experience. This policy outlines the terms related to product availability, quality, warranties, returns, and refunds.

1. Product Availability

1.1 All products listed on our website are subject to availability.
1.2 If a product is out of stock after purchase, we will notify you and offer a refund or replacement.
1.3 We reserve the right to discontinue any product at any time without prior notice.

2. Product Descriptions & Pricing

2.1 We strive to provide accurate descriptions, images, and specifications for all products.
2.2 Prices are subject to change without notice. In case of a pricing error, we reserve the right to cancel orders or offer an alternative.
2.3 Product colors and sizes may slightly vary due to screen differences and manufacturing tolerances.

3. Order Processing & Shipping

3.1 Orders are processed within 3 to 5 business days after confirmation.
3.2 Delivery times vary based on location and shipping method. Estimated delivery dates are provided at checkout.
3.3 Shipping charges are calculated at checkout and depend on the delivery address and package weight.

4. Warranty & Quality Assurance

4.1 We ensure that all products go through quality checks before shipping.
4.2 Some products may come with a manufacturer’s warranty. Warranty terms are provided in the product description.
4.3 If a product is found defective, customers can request a replacement or refund based on our Return & Refund Policy.

5. Returns & Refunds

5.1 Customers can return products within 5 days of delivery, subject to our Return Policy.
5.2 Products must be unused, in original packaging, and with all accessories/tags intact.
5.3 Refunds will be processed within 7 days after verifying the returned item.

6. Product Usage & Liability

6.1 Customers must follow the instructions and warnings provided with the product.
6.2 We are not responsible for damages caused by misuse, negligence, or unauthorized modifications.
6.3 Any claims related to product damage must be reported within 2 days of receiving the product.

7. Dispute Resolution

7.1 If you face any issues regarding our products, please contact our support team at [your contact details].
7.2 Disputes will be resolved as per our Terms & Conditions and applicable laws.

For any further queries, please contact us at support@dwbkart.com.